Our average delivery time is 8-12 working days. At Lavendo, we’re committed to reducing our environmental impact by shipping orders once we reach a minimum order quantity. This helps us reduce unnecessary waste. Thank you for supporting our eco-friendly practices.

After your order is shipped, you will receive a tracking number via email. You can use this number to follow your package on our tracking page. Please check your junk or spam folder, as emails sometimes end up there. Keep in mind it might take a few days for the tracking information to become active.

We apologize for any delays. If your package hasn’t arrived within 8-12 working days, please use your tracking number to check its status. Occasionally, customs may cause a delay. If your package has not arrived after waiting an additional 3 days, please contact us for further assistance.

If you need to cancel or change your order, contact us as soon as possible. We’ll do our best to accommodate your request, but once the order is processed, changes cannot be guaranteed.

You have 30 days from the date of receiving your order to try on your items in the comfort of your home. If you’re not completely satisfied, you can easily return or exchange them. We offer a 30-Day Money Back Guarantee. Just contact us within the 30-day window to arrange a refund or exchange. Your satisfaction is our top priority.

We accept all major credit cards and PayPal for your convenience.

Our customer service team is available via email at info@lavendolondon.com You can also find our contact details on the CONTACT page of our website.

Yes, all UK orders come with free delivery via Royal Mail's tracked service. Once your order is dispatched, we’ll send you the tracking details by email.